Fault Management Manager req::with NSN-Noida

an urgent opening for you with our Clients Nokia Siemens Networks(NSN) Noida/Gurgaon Location..

Work Location:: Noida
Exp- 10 to 14 yrs

Key skills- Fault Management Manager

Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements:
• Leadership and Management of Fault Management team
• Leadership and Management of the Shift teams including shift scheduling/handover*
• Leadership of technical support specialists*
• Leadership of Trouble Ticket & Works Order Dispatch & Admin*
• End-end management of Fault Management process
• Ensures 24×7 cover is available (shift & callout) for all technologies as needed
• Fault Management Process & Tool development
• Coaches and develops Fault Management team
• Ensures escalation management and technical support
• Manages escalations as required and is active member of escalation team
• Liaises with Customer Care organisations regarding Network outages
• Liaises with other service providers regarding network outages
• Ensures end-end support, coordination and control of assigned Trouble Tickets
• Provides reports for service outages and recommends follow up actions
• Reviews TT reports against SLA/OLA and recommends follow up actions
• Provides Major service outage investigations and follow up
• Ensures planned outages are carried out in maintenance window
• Ensures Operator Customer Care is fully updated for service affecting outages
Waiting for your kind reply!!!!

Thanks and Regards,

Anurag Sardana
I Soft Services
www.isoftservices.com
09891249601 (Cell)
email:
anurag.iss@gmail.com